WP Consult have been just great to work with and always helpful with suggestions of how to get the best from our WordPress site. We use the “Support” plan and are extremely happy with the service
Brendan from WP Consult has been a great help when it came to some tricky shipping setups in WooCommerce for our online shop. We sell freshly roasted coffee beans with options to ship to the customer’s address or for customers to click and collect direct from The Craftsman Company in Aberdeen city centre.
Brendan from WP Consult has been a pleasure to deal with from the get-go. From the design of our website to our ongoing support – nothing is ever too much trouble. He is professional, approachable and responsive and goes the extra mile to find the best solution and not necessarily the easiest for our changing requirements.
The ‘Support’ plan that we subscribe to provides me with the best of both worlds in terms of support. It gives me ‘in-person’ online support when I have more challenging issues or changes to make or the option of using the Online Video Tutorials for daily changes I can make myself where I just need to refresh on how to execute.
I have found the Online Video Tutorials invaluable and use them time and time again. They are clear, concise and easily accessible. They cover a wide variety of topics and address the majority of issues that arise. If I need a customised video to help with a specific task this is covered in our 1 hour of monthly support and Brendan is more than happy to oblige. I’m able to access this through the Video Tutorial library with all the other tutorials which is one of the best parts of the support package.
Brendan gives us an outstanding level of support that allows us to run our online business effectively and successfully.
When I first started to launch my business I realised very quickly the absolute necessity of a good website supported by good communications tools and this lead me to Brendan Flanagan of WP Consult.
WP Consult took away much of the anxiety one can have in making important decisions about how best to communicate with potential clients and how to get our message across effectively. The web design was innovative and excellently represented the professional image we wished to project.
Brendan was at hand throughout advising on design and making very useful suggestions which enhanced the efficiency and effectiveness of what we were trying to achieve. And when the job was done, it was not the end by any means.
The ongoing backup and training has been second to none. We have an ongoing relationship with Brendan and WP Consult which we find invaluable.
As the owner of the largest shooting ground in Ireland there are many tasks that come with the role, and having time for all can prove a bit of a challenge. Like most business owners, I don’t have time to learn every aspect of the business and sometimes need to hire the necessary expertise that helps provide a smooth delivery of services to my customers.
I recognise that our website is a crucial communications tool that needs constant care and attention and I am delighted to say that we have placed our site in the safe hands of WP Consult.
They have always been of great assistance to us in getting our shoot results out in a timely manner and making any amends or updates to our site as they arise from month to month.
I understand that a website needs to be fast loading, secure and safe to use for our visitors, and that is why Esker S.G. employs WP Consult to maintain and monitor our site on a monthly basis, as well as carrying out regular site updates.
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*Our No Fix, No Fee guarantee only applies to what we have control over. Here is a recent example of a case where part of the issue was out of our control.
A customer contacted us because the navigation menu on his site had become all messed up, particularly on mobile. We discovered that the installed theme being out of date was causing the problem, however the website owner did not have a purchase code for the theme and therefore we could not update it to it’s latest version. The site had been designed by a company that was no longer in business and it was this company that had purchased the theme.
We were able to completely fix the menu issue on mobile but only partly fix the menu issues on larger screens, such as laptop or computer.
We explained the situation to the customer and he was very happy that we fixed his problem as best we could and he was also delighted with our response time.
We gave him some advice around the quality of the theme that was in use and how he might deal with this in the future. Again, he was very happy with our service and of course we were delighted to be able to help him in any way we could.
So, we hope you understand that we will do our best to solve your problem, but also understand that sometimes it may be out of our control.
If you do have an issue please just fill in the form above and we will do our best to solve your problem.